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Did you know…
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Patients are paying a much greater portion of their healthcare costs, with an increase of 230% over the last five years?
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Collecting from patients is 2-3 times more costly and takes 5-7 months longer than collecting from other payers?
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Collecting directly from patients is a challenge. Health iPASS is the solution!
With Health iPASS you can:
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Effectively capture 97% of patient residual balances
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Communicate healthcare costs clearly to patients
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Enable quick and easy payment methods such as text-to-pay
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Provide an advanced, touch-free patient intake and check-in experience your patients will love
We get your practice paid while promoting healthcare price transparency and improving the patient experience from pre-arrival to final payment.
Pre-arrival
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Real-time integration with your practice management system for scheduling & demographics
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Automated verification of insurance benefits
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Custom branded appointment reminders (email, SMS, & Voice)
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Pre check-in services (pre-collection of prior balance(s), co-pays, smart deposits, etc.)
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Appointment-specific financial risk assessment(s)
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Pre-arrival registration including forms & intake
Point-of-service
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Your patients may complete intake and check-in via their own devices pre-arrival or using our iPad kiosks in office
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We collect any balances, co-pays, & pre-service deposits
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We post all payments & / or demographic changes to your PM system in real time.
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Patients may opt-in for automatic payment of residual balances
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Appointment-specific financial risk assessment(s)
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Your front desk can provide overrides for any exception management
Cost Estimates
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Providing clear cost estimates at pre-arrival, point-of-service, during claim submission, and pre-surgery
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Promoting cost transparency for your patients to understand what they owe before, during, and after a visit
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Delivering itemized lists of charges to patients with just a few clicks
Tools & Analytics
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We offer robust tools for you to oversee your registration and financial success
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We provide on-demand tools for eligibility verification, accepting payments during scheduling, managing statement workflow, etc.
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We have full-cycle analytics in-platform (live) & with your Customer Service Manager during your weekly "deep dive” service reviews
eStatements & Payments
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Our automated eStatements are generated daily upon claim adjudication
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Residual balances are auto-debited within 3-5 days
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We offer Text-to-Pay
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We custom brand your online bill pay portal
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We manage flexible payment plans (recurring payments) for large balances you define
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We auto-post payments to your practice management system in real-time
